Privacy Policy

This Privacy Policy explains how Jara Capital (“Jara”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data when you visit our website, use our mobile application, or contact us.

We process personal data in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023. This notice should be read with our Terms of Service and any product-specific notices provided by our partners.

Depending on how you interact with us, we may collect:

• Contact and profile information, such as your name, email address, phone number, date of birth, and address.
• Identity and verification information, which may include BVN or NIN details, verification results, liveness checks, and supporting documents.
• Financial and transaction information, such as wallet funding, savings instructions, investments, withdrawals, payment references, and account activity.
• Account and device information, such as login and security events, device type, app version, and push-notification token.
• Communications and support information when you contact us, including the details you choose to provide.
• Technical information about your use of our website or app, such as diagnostic, performance, and log data.

We collect information directly from you when you register, complete verification, use a Jara feature, or contact support. We may also receive verification results, payment confirmations, and account or transaction information from the licensed financial, identity-verification, payment, and investment partners involved in providing a service to you.

Some technical information is generated by your device or browser when you use our services.

We use personal data to:

• Create and manage your account and provide requested savings, investment, wallet, and payment features.
• Verify your identity, meet know-your-customer and other legal or regulatory obligations, and help prevent fraud and financial crime.
• Process and reconcile transactions and share instructions with the relevant financial partners.
• Secure, troubleshoot, maintain, and improve the Platform and provide customer support.
• Send service, security, and account communications, including push notifications where enabled.
• Enforce our terms, respond to lawful requests, and protect our rights and the rights of others.

Where required by law, we process personal data on an applicable lawful basis. Depending on the purpose, this may include performing a contract with you, complying with a legal obligation, pursuing legitimate interests such as protecting and improving our services, or your consent. Where we rely on consent, you may withdraw it; this does not affect processing already carried out or processing that has another lawful basis.

We share only information that is reasonably necessary for the relevant purpose. Recipients may include licensed financial and investment partners, payment providers, identity-verification providers, technology and hosting providers, professional advisers, and public authorities or regulators where required by law.

These recipients may process data under their own privacy notices and obligations. Some partners may provide services directly to you and determine their own processing for those services.

Some service providers or partners may process information outside Nigeria. Where personal data is transferred internationally, we take steps required by applicable law to protect it and ensure an appropriate basis and safeguards for the transfer.

We keep personal data for as long as needed to provide the services, manage your account, meet legal and regulatory obligations, resolve disputes, enforce agreements, and prevent fraud. Retention periods depend on the type of information and the reason it was collected.

When information is no longer needed, we will delete it or de-identify it where reasonably practicable, subject to any legal requirement to retain it.

We use administrative, technical, and organizational safeguards intended to protect personal data against unauthorized access, loss, misuse, or alteration. No method of storage or transmission is completely secure, so we cannot guarantee absolute security.

Subject to applicable law and verification of your identity, you may have rights to request access to your personal data, correction of inaccurate data, deletion, restriction or objection to certain processing, or a copy of data you provided. You may also withdraw consent where processing is based on consent and lodge a complaint with the relevant data-protection authority.

To make a privacy request, email hello@jaracapital.ng. We may need to verify your identity before acting. Some data may need to be retained where required by law or for legitimate purposes such as resolving disputes or preventing fraud.

Our website may use essential cookies or similar technologies needed for security and basic functionality. If we introduce optional analytics or advertising technologies, we will provide information and choices where required by law.

Jara Capital services are not intended for people under 18. We do not knowingly provide accounts to children. If you believe a child has provided us with personal data, contact us so we can review the request.

We may update this Privacy Policy as our services or legal requirements change. We will publish the latest version here and update the effective date. Where required, we will notify you through the Platform or by email.

For privacy questions or requests, contact us at hello@jaracapital.ng or write to Tunde Joda Drive 3, Ikate Elegushi, Lekki, Nigeria.